Leveraging AI in HR for Tailored Employee Experiences

Learn the role of AI for HR in personalizing employee experiences and changing the future of work.

February 15, 2024
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The adoption of AI software by HR departments is skyrocketing, with 92% of respondents planning to increase their future usage, according to Eightfold AI's 2022 talent survey.

Per the study, AI has been quite useful in employee records management and payroll processing, amongst other major functions. And this was back in 2022. 

Fast forward to 2024, and the impact of artificial intelligence in human resources is even more widespread, with HR departments incorporating it in various innovative ways. 

  • In recruitment, where smart algorithms analyze resumes and predict candidate success.
  • In knowledge-sharing, where whole banks of jumbled up data can be analyzed, categorized, and shared in seconds by AI-powered intranet assistants, like our very own Dora AI

It’s genius! But it’s still the tip of the iceberg.

In this article, we'll walk you through various ways your business can incorporate AI tools for HR to craft a tailored employee experience. 

How to Leverage AI for Enhanced Employee Experiences 

About 1 in 4 organizations already incorporate AI in HR, with 85% of them reporting significant boosts in efficiency. Knowing this is one thing, but doing it is another.

So, the important question is, “How do you leverage AI in HR?

It all boils down to what part of your human resource management efforts you wish to optimize. Different forms of artificial intelligence technology like generative AI, natural language processing, and robotics process automation can help ease the burden off the overworked human resources manager and save a ton of time. 

However, this does not mean that every HR process can be automated. It'd be extremely difficult to remove the “human” from human resources, especially in the area of employee experience. But, these tools help you streamline your processes by handling repetitive tasks, leaving HR professionals to tackle the aspects that require a human touch. 

This synergy is key to enhancing your employee experience with AI

Here are a few ways AI tools can help improve your employee experience:

  1. Personalized recruitment

A lot of effort is put into screening potential hires to ensure the right fit is extracted from a multitude of applicants. While traditional methods are effective, they do have their shortcomings 

There are two common issues company executives have with the hiring process. 

  1. The speed of the process (or lack thereof): According to LinkedIn’s hiring statistics for 2022, the average time to hire from the first vacancy post to the final offer is 36 days. For a lot of companies, this time is just too long. 
  2. Biased recruitment process: Whether conscious or unconscious, biases are known problems that cause companies to spend billions on diversity programs.

However, with some AI-driven tools for personalized recruitment, you can tackle these two problems at once. These smart tools can cover everything from candidate sourcing to resume analysis and selection. Properly implementing this software would open your business to well-qualified hires in record time while eliminating unconscious biases — just like it did for Just Eat.

The fast food company adopted an AI online assessment chatbot after the pandemic. The aim was to implement a skill-based hiring process that would eliminate biases, and speed up their recruitment time. The result? A 50% reduction in the company's recruitment time, with more diverse new hires.

  1. Enhanced onboarding experience 

The standard onboarding experience of many companies is a slight variation of the same things — completing some paperwork, setting up systems and applications, and explaining processes. 
These are concluded in a day or two and the new hire is left to find their feet in the company. In O.C. Tanner's 2023 Global Culture Report, it was found that only 43% of surveyed employees had an onboarding process that included more than a day of orientation and a folder of benefits

That's not right. This hasty process merely checks off some boxes, with no regard given to the peculiarities of each candidate. 

Poor onboarding is linked to higher employee turnover which is simply a waste of recruitment costs. By personalizing the onboarding process, new hires are properly eased into the company in ways that accommodate their different personalities and needs. This builds employee connection to the company, increasing retention. 

AI tools can help this process by handling all the onboarding paperwork. They can also analyze new hire data to proactively provide personalized assistance, training modules, and resources based on their current skills.

It is, however, important to note that while the applications of AI tools in employee onboarding are numerous, their impersonal nature can alienate and intimidate new hires. This is why it should be balanced with personalized human communication. 

  1. Tailored learning and development

Learning and development is another aspect of HR that can be enhanced with AI tools for better business results. 

This part of HR has one major problem which is its one-size-fits-all approach. The traditional training methods are almost always the same across the board, even though people do not learn the same way. This means that some employees will always lag behind others, undermining the entire goal of the program. 

However, there are AI-powered learning platforms that are shaping the future of employee development. These systems provide personalized learning paths by analyzing employee data to craft a tailored learning experience in two ways. 

  1. Course recommendations: They suggest courses based on gleaned information to bridge skill gaps and help employees achieve their goals while meeting organizational needs. But it doesn't end with recommendations. 
  2. Adaptive content delivery: AI-driven learning technologies can adjust content delivery to match the employee's pace and learning style. For instance, your AI can recommend more video-based lessons for employees who prefer visual learning.
  1. Performance management and feedback 

AI infuses precision and agility in performance management. The traditional annual reviews are now giving way to continuous, data-driven evaluations facilitated by AI. 

These systems gather real-time data on various aspects of employee performance, such as project outcomes, deadlines met, and quality of work. The analysis goes beyond metrics, also incorporating sentiment analysis tools that gauge employee satisfaction and engagement. They then alert managers to intervene when necessary. 

AI also enables the implementation of 360-degree feedback loops, collecting input not only from supervisors but also from peers and subordinates. This provides a comprehensive view of an employee's contributions and areas for improvement. 

Machine learning algorithms can also be used to identify patterns and trends. This can help predict future performance and potential areas of growth.

The feedback generated by AI is not just about assessment; it is also a valuable indicator for professional development, as we said previously. This dynamic and continuous approach to performance management builds a culture of adaptability and improvement, contributing to overall organizational success. 

  1. Employee well-being and engagement 

AI software is now being employed to monitor and enhance employee engagement and well-being. 

AI-driven tools can actively track indicators of well-being, such as workload, work hours, and stress levels. These provide organizations with early detection mechanisms for potential burnout or dissatisfaction. These measures ensure that timely interventions can be made to maintain a healthy work-life balance for the employee.

Furthermore, sentiment analysis tools powered by AI can assess employee engagement by analyzing communication channels and feedback. These insights help organizations know the overall morale of the workforce, identify areas of improvement, and deploy engagement strategies accordingly. 

A good example would be an AI tool recommending personalized wellness programs or initiatives based on individual preferences and needs.

By prioritizing employee well-being through AI, companies create a supportive and nurturing work environment. These personalized interventions address worker-specific concerns and demonstrate a commitment to the growth and happiness of employees. 

When properly implemented, AI for HR can become a strategic partner in fostering a positive workplace culture. One where employees feel valued, engaged, and motivated to contribute their best to the organization's success. 

Future AI Trends in HR for employees

AI is already being used in various innovative ways. However, this is just the beginning. Thanks to the versatility of these tools, we can expect them to be embedded even more deeply in HR efforts than before. 

Many HR leaders agree with us in that regard. According to Gartner, 84% of HR leaders believe that generative AI would make HR activities more productive. This number would actively brainstorm means of incorporating AI tools into their processes to tap into that increased productivity. 

Here are a few AI trends in HR to look out for:

  1. Predictive analysis for employee retention 

Employee recruitment isn't cheap. According to the Society for Human Resource Management, it costs nearly $4,700 to hire a single worker

With this in mind, companies are turning to predictive analytics powered by AI to forecast employee retention. By analyzing historical data, AI can identify patterns and factors contributing to employee turnover. This approach allows HR departments to implement targeted retention strategies, such as personalized development plans or addressing specific concerns before they escalate. 

  1. Career path prediction

AI is evolving to predict career paths for employees based on their skills, performance, and organizational needs. Machine learning algorithms analyze data to identify potential career trajectories, suggesting suitable roles, skill development opportunities, and potential advancement paths. This empowers employees with insights into their professional growth and encourages proactive career planning.

  1. Workflow automation

Automation is becoming more important in HR processes. There are a lot of administrative duties involved in HR, but these AI tools can handle all that. They tackle repetitive tasks and busy work, allowing HR professionals to focus on strategic initiatives.

AI-driven workflow automation in HR can handle routine administrative tasks, such as scheduling interviews, processing paperwork, and managing documentation. AI essentially becomes a digital assistant to HR leaders and employees. This efficiency not only saves time but also reduces errors and enhances overall HR productivity.

  1. Employee Experience Platforms (EXPs):

Employee Experience Platforms leverage AI to provide a holistic and personalized work experience. These platforms analyze data from various touchpoints, including communication channels, performance metrics, and feedback, to tailor employee experiences. 

An employee experience intranet like Assembly, comes equipped with employee surveys and seamless integration to the systems organizations use. All this data is fed into the AI assistant, Dora AI to provide swift access to specific information and document summaries from a single query. 

Personalized learning paths and individualized wellness programs are possible with this data, letting EXPs enhance engagement and satisfaction. This contributes to a positive workplace culture.

  1. Augmented HR decision-making:

AI is increasingly becoming a strategic partner in HR decision-making. Advanced analytics and machine learning algorithms assist HR professionals in making informed decisions.

Things like talent acquisition, performance management, and organizational development can also be helped by AI-powered enterprise searches. This would cut through all the noise and bring the necessary information for decision-making straight to the HR leaders. 

This trend is expected to evolve further, enabling HR teams to leverage AI-driven insights for more effective and data-driven decision-making processes.

Embrace the Future: Craft Tailored Experiences with AI for HR 

AI is changing the way human resources are managed for the better. Beyond the simple efficiency boosts, it can be used to create a personalized and positive work environment. One that increases employee engagement and retention through tailored experiences.

As organizations like yours embrace these innovations, they position themselves at the forefront of a future where tailored employee experiences drive success. 

Now, take the first step on your journey with our AI. Learn how an intelligent AI can fit into your company's HR processes, and enhance your employee experiences with a quick chat with Dora

Browse our Free Employee Recognition Guide

Get the foundational knowledge on creating an employee recognition program that boosts employee engagement and helps them feel valued.

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Frequently Asked Questions

Is Assembly SOC 2 compliant?

Yes, at Assembly, security is a top priority. Each quarter, we have ongoing security work that is everyone’s responsibility. While we maintain a strong security posture, it was important for us to prove to our customers that we do everything we claim to do. This led us to pursue a SOC 2 Type II report that would provide evidence of our compliance with industry gold-standard security practice.

What's the ROI for employee recognition?

There is study after study showing that employee recognition leads to increased engagement. This in return creates an environment where employees are happier and more motivated which increase productivity and reduces voluntary turnover significantly. In order to filled critical roles, companies tend to spend nearly twice the value of an annual salary. Assembly is an investment in your employees that supports your bottom line.

Does Assembly offer longer-term contracts?

Yes, we will offer contracts for companies with longer-term agreements to help larger customers have more certainty around future costs.

The minimum agreement term is a 12-month subscription.

Does Assembly offer onboarding support?

We do and for FREE! Any new customer needing further support to get started with Assembly to ensure you're set up for success can request custom onboarding support. Improving your employee experience is about much more than just using our amazing software; it’s about transforming your business to create a workplace that people love. That’s much easier to do with the personal support and advice from our passionate people experts.

Is there a free version of Assembly?

Yes. We offer a completely free plan for up to 50 team members. This plan is intended for teams or organizations that are looking to get started with an employee engagement tool. Keep in mind, this plan is limited in features.

All customers can open an Assembly account for free and get started without a credit card. Then you can change plans as necessary.

How much do rewards cost?

At the time of redemption (when your employees exchange their points for a paid reward) you'll pay face value. If a reward is a $10 Amazon gift card, your cost will be $10. All paid rewards are billed for on a monthly basis.

The good news is that you don't have to pay for rewards upfront because we only charge you when points are redeemed, not when they're earned.

Does Assembly offer discounts?

We offer discounts or educational or charitable organizations. In order to secure a discount, you'll first need to book a demo with a customer support specialist.

For all other organizations, we are willing to consider longer-term agreements in exchange for discounts. To set up annual plans or longer, you will need to book a demo with a customer support specialist.

How do I cancel my plan if needed?

If you're on a month to month plan, you can go here and cancel anytime. If you're having concerns or need help setting up your account for success, you can always book a demo with a customer support specialist.

If you're on a longer-term custom plan, you'll need to reach out to your customer support specialist to cancel your account or email us at support@joinassembly.com.

What customizations are available?

Great question! You can customize your core values to match your organization's to boost and track alignment. You can change your currency from the 🏆 emoji (our default) to any emoji of your choice. You can swap our logo for your own. You can also set up company culture rewards such as, "Lunch with the CEO," "Buy a book on us," and so much more!

Who can give or receive recognition?

While we recommend a peer to peer set up where anyone in your organization can give or receive recognition, you can set up Assembly however you want. If you need to limit the people who can give or receive recognition, that's perfectly fine and can be done from your Admin, here.

What integrations are available?

Assembly connects to the tools your employees use every day to offer an easy, seamless experience with minimal change management.  

Assembly has integrations with HCM/HRIS systems like ADP, Google, Office 365, and Slack. We also integrate with communication tools like Slack and Teams so you and your employees can access Assembly wherever they work now.

What's your average adoption rate?

That depends on the company's permissions set up. That said, over 90% of the employees on Assembly's platform are recognized on a monthly basis. That means nearly every employee across all of our customers are receiving regular recognition from their peers, managers, or leadership. We're extremely proud of this.

Must rewards be set up to use Assembly?

They are not required. You can use Assembly without having rewards set up. However, we don't recommend it if you intend to have a high adoption and usage rate. You can always keep the costs down by offering internal culture rewards that are fulfilled by you internally.

Are points required to use Assembly?

No, you can remove allowances from anyone or everyone. It's up to you but we do recommend using points whether they're worth a real dollar value or not. Companies that use points have a much higher engagement rate even if those points don't exchange for real dollars.

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Please schedule time with an expert and we will help you to get all your questions answered