Reward Your Customer Service Team - 10 Best Incentives

Successful companies understand that loyalty does not come for free. It takes time and effort to provide excellent service.

June 23, 2022
Press the button to generate random icebreaker questions.
There are 300 more icebreaker questions at the bottom of the article
How would you describe your job to a five year old?
What season would you be?
What is a weird food you have tried? Would you eat it again?
What is your favorite holiday tradition?
Would you go in the mother-ship with aliens if they landed on Earth tomorrow?
What is your favorite season?
Do prefer working from home or the office?
What is your earliest memory of this job?
What is the best thing you have bought so far this year?
What is the earliest book you remember?
If you had to move to another country, which one would you choose?
You are the best criminal mastermind in the world. What crime would you commit if you knew you would get away with it?
What is your favorite movie genre to watch?
What was the last thing you ate?
What person from history would you add to Mount Rushmore?
What is a weird fact you know?
What is your favorite part of working from home?
Were the Spice Girls a good team?
Imagine you can instantly learn any language. Which would you choose?
If you could live in any state, which state would you pick?
Which fictional team is the best team of all time?
What did you want to be when you grew up?
What do you usually eat for a quick lunch?
What simple food will you never eat?
Show us the weirdest thing you have in the room with you right now.
Would you rather stay at a hotel or an AirBNB?
What is your favorite movie genre to watch?
Are you more productive in the morning or at night?
Who is someone in your community that makes a difference?
Who was your most unique pet?
Choose one famous person from history you want on your team during a zombie apocalypse.
What is a good way to give back to the community?
Which song could you listen to over and over again?
Is Hugh Grant funny?
What is your favorite thing to eat for breakfast?
Would you want to have an imaginary friend today? Did you have one as a child?
What actor or actress would you want to play you in the movie about your life?
What is the best super power?
What is your New Years resolution?
You can only eat one food again for the rest of your life. What is it?
What is the best work holiday?
What is the first gift you remember receiving?
Would you rather join Metallica or Backstreet Boys?
What is the best example of a community you have seen?
What is an easy way to do something nice for someone?
Show us your phone background and tell the story behind why you picked this image.
What was your first job?
Pick any band to play at your funeral.
If you could have an unlimited supply of one thing for the rest of your life, what would you pick?
Which superpower would you give to your arch enemy?
What is the most obscure superpower you would want?
What emoji best describes how you are feeling right now?
If you could live in any country, which country would you pick?
Would you rather live in a city or a town?
What is your favorite holiday?
What is something you accomplished as part of a team?
What is your standard office lunch?
What is your most used phone app?
What is your favorite season?
Have you ever won something as a team?
Imagine you are a professional baseball player. What is your introduction song?
Beach holiday or ski trip?
Have you ever been to a funny comedy show?
Would you rather live at the North Pole or the South Pole?
What is your favorite song to sing?
If you could live in any state, which state would you pick?
Imagine you could teleport anywhere. Where would you go right now?
What is the most unusual job you have heard of?
What was the last thing you ate?
You can visit any fictional time or place. Which would you pick?
What do your family and friends think you do all day?
What movie do you wish you could watch again for the first time?
Show us your most-used emoji.
What was the most unique style or fashion trend you ever embraced?
What movie defined your generation?
You are stranded on a remote desert island. Are you alone or with your worst enemy?
What is your favorite knock-knock joke?
Have you ever told someone Santa is not real?
Do you know how to speak more than one language?
On a scale of 1 – 10, how much of a team player are you?
What is your #1 recommendation in this city?
What is your favorite holiday?
What bucket list item do you most want to check off in the next six months?
What is your favorite mythical creature?
What was the first way you made money?
If you could be great at any Olympic sport, which would it be?
Which song could you listen to over and over again?
When did you start liking/hating mushrooms?
Where is your favorite vacation spot?
Do you take your PTO all at one time, or another way?
Which show do you remember most from your childhood?
Which beverage goes best with pizza?
Would you want to have a personal assistant follow you around everywhere and do what you asked of them?
Have you ever met your idol?
What did you want to be when you grew up?
Would you rather live 100 years in the past or 100 years in the future?
What is your hobby?
When you are alone in the car, what volume is the music at?
Imagine you no longer have to work. How would you spend a Tuesday?
What is your favorite type of sandwich?

Successful companies understand that loyalty does not come for free. It takes time and effort to provide excellent service and cultivate customer satisfaction.

That is why rewarding employees who provide excellent customer service is essential to retaining your best clients. You might think rewarding one customer service team member would do the job, but this is hardly ever the case.

Investing in the team creates tremendous value for everyone involved and encourages those who didn't pull their weight. 

This article will explore motivating your team with the best customer service performance rewards.

Let's jump right in!

What Are Customer Service Performance Rewards?

Customer service performance rewards are incentives given to employees who have met or exceeded your company's customer service standards. These rewards/incentives encourage the team to perform better and provide better service for your customers.

According to SurveyMonkey, 82% of employees consider recognition an essential part of their happiness at work. And rewards/recognition are excellent ways to motivate the customer service team and keep your team happy.

Reward programs effectively show appreciation for your customer service team's hard work and dedication. And they’re a great way to boost morale and retain valuable talent.

Ready to start or improve peer-to-peer recognition at your company? Schedule a quick demo.

Why Is It Important To Reward The Customer Service Team?

In any business, the customer is king. But how do you prove you really care about customers? You show that you value the company by rewarding your staff for improving customer satisfaction. 

The customer service team is the foundation of any company, and the first contact customers have with your company. These incentives show your support team that you value their work and appreciate their input. It’s the right approach for people-centric businesses that understand their responsibility to employees.

Ten Rewards/Incentives For Customer Service Teams

Every industry has a different idea of what a "performance reward" should be for its customer support team.

Some companies go for physical rewards, like gift cards or vouchers. Others go for intangible rewards, like time off or employee appreciation day. Some companies use an employee recognition flow, while some develop their special point system to track performance rewards.

Interested in getting started? Schedule a quick call today.

Here are some of the best customer service performance rewards:

  1. A bonus paid day off

While it isn’t a monetary reward, it has a significant sentimental implication as it allows employees to enjoy additional time away from work.

It is a professional ‘you’ve done a great job, get some rest.’ It allows the team to return to work more refreshed than they would have with their usual days off.

  1. Flexible working times

Allowing the customer service members have control over their schedules as a reward is a win-win situation. It’s also a valuable reward to the company as members will be able to build their shifts around their most productive times. It may also allow them to attend events or activities they typically miss.

  1. Cash bonus

A cash bonus is always a popular incentive because it allows employees to decide what they want to do with their reward. 

You can give cash bonuses monthly or once yearly, depending on how often you want to reward/recognize teams.

  1. Gift cards

While this is similar to cash bonuses because employees can pick what they want, it’s not entirely the same. Gift cards allow the employees to get what they want from specific stores. 

This can also be one robust gift card for the entire team, and they can go shopping together, encouraging team bonding.

  1. Health and Wellness benefits

This incentive could include extra points or benefits for gym memberships, spa, massage sessions, or even medical checkups. It is a way to let the team members know that you care about their health and wellness. It can also be an outdoor yoga retreat to energize their mind and body.

When these activities are done as a team, it could be a great way for team bonding and development.

  1. Annual personal development

A monthly/yearly budget that allows your employees to attend courses, conferences, and other training opportunities will help them see how much the company values their growth.

It could include sending the customer service team to a seminar or a certification program they would typically have paid for.

  1. Industry-specific awards

Some industries have awards that honor companies that provide excellent customer service. If there is one in your industry and your company wins, consider the team attending the event and give them small (but tangible) gifts from the company to congratulate them on their achievement.

  1. Performance review process

This can be a system that allows you to provide feedback on an employee's job performance regarding their teamwork. While it may feel individualistic, people often like to know how they did as individuals in a team. It helps them know what to continue doing or learn about growth opportunities.

After a successful project or quarter ends, you can conduct reviews with team members to rate how they're doing. Give them praise and positive feedback when they do well, and let them know how they can improve next time!

  1. Retreats

Retreats don't have to be expensive. You can go camping or host a backyard barbecue at home! Ensure you have good food, fun activities, and plenty of time to relax together.

  1. A certificate of appreciation

The CEO can sign a certificate thanking individual customer service team members for their hard work and dedication. It's a personalized recognition for the team effort. 

Employees can hang this in their cubicles or even take them home.

Every Team Is Unique

Motivating an entire team to work can be tough, but there are various easily implementable ideas to help any company get started.

Ultimately, knowing your team is the key to finding out what will motivate them to do their absolute best work. And if you can do that, you know your business will be in great hands.

By looking at the big picture and understanding the needs of your customer service team, you can create an incentive plan that truly incentivizes them. That's the key to a successful rewards/incentive/reward program with your customer service team.

Remember, incentives don't have to cost much money or be elaborate. Just ensure that the reward is related to the behavior or action that you want to see repeated.

See how Assembly helped Answering Care Service customer service team improve their communication and boost morale.

Interested in getting started? Schedule a quick call today.

Browse our Free Employee Recognition Guide

Get the foundational knowledge on creating an employee recognition program that boosts employee engagement and helps them feel valued.

Explore Guide

Frequently Asked Questions

Is Assembly SOC 2 compliant?

Yes, at Assembly, security is a top priority. Each quarter, we have ongoing security work that is everyone’s responsibility. While we maintain a strong security posture, it was important for us to prove to our customers that we do everything we claim to do. This led us to pursue a SOC 2 Type II report that would provide evidence of our compliance with industry gold-standard security practice.

What's the ROI for employee recognition?

There is study after study showing that employee recognition leads to increased engagement. This in return creates an environment where employees are happier and more motivated which increase productivity and reduces voluntary turnover significantly. In order to filled critical roles, companies tend to spend nearly twice the value of an annual salary. Assembly is an investment in your employees that supports your bottom line.

Does Assembly offer longer-term contracts?

Yes, we will offer contracts for companies with longer-term agreements to help larger customers have more certainty around future costs.

The minimum agreement term is a 12-month subscription.

Does Assembly offer onboarding support?

We do and for FREE! Any new customer needing further support to get started with Assembly to ensure you're set up for success can request custom onboarding support. Improving your employee experience is about much more than just using our amazing software; it’s about transforming your business to create a workplace that people love. That’s much easier to do with the personal support and advice from our passionate people experts.

Is there a free version of Assembly?

Yes. We offer a completely free plan for up to 50 team members. This plan is intended for teams or organizations that are looking to get started with an employee engagement tool. Keep in mind, this plan is limited in features.

All customers can open an Assembly account for free and get started without a credit card. Then you can change plans as necessary.

How much do rewards cost?

At the time of redemption (when your employees exchange their points for a paid reward) you'll pay face value. If a reward is a $10 Amazon gift card, your cost will be $10. All paid rewards are billed for on a monthly basis.

The good news is that you don't have to pay for rewards upfront because we only charge you when points are redeemed, not when they're earned.

Does Assembly offer discounts?

We offer discounts or educational or charitable organizations. In order to secure a discount, you'll first need to book a demo with a customer support specialist.

For all other organizations, we are willing to consider longer-term agreements in exchange for discounts. To set up annual plans or longer, you will need to book a demo with a customer support specialist.

How do I cancel my plan if needed?

If you're on a month to month plan, you can go here and cancel anytime. If you're having concerns or need help setting up your account for success, you can always book a demo with a customer support specialist.

If you're on a longer-term custom plan, you'll need to reach out to your customer support specialist to cancel your account or email us at

What customizations are available?

Great question! You can customize your core values to match your organization's to boost and track alignment. You can change your currency from the 🏆 emoji (our default) to any emoji of your choice. You can swap our logo for your own. You can also set up company culture rewards such as, "Lunch with the CEO," "Buy a book on us," and so much more!

Who can give or receive recognition?

While we recommend a peer to peer set up where anyone in your organization can give or receive recognition, you can set up Assembly however you want. If you need to limit the people who can give or receive recognition, that's perfectly fine and can be done from your Admin, here.

What integrations are available?

Assembly connects to the tools your employees use every day to offer an easy, seamless experience with minimal change management.  

Assembly has integrations with HCM/HRIS systems like ADP, Google, Office 365, and Slack. We also integrate with communication tools like Slack and Teams so you and your employees can access Assembly wherever they work now.

What's your average adoption rate?

That depends on the company's permissions set up. That said, over 90% of the employees on Assembly's platform are recognized on a monthly basis. That means nearly every employee across all of our customers are receiving regular recognition from their peers, managers, or leadership. We're extremely proud of this.

Must rewards be set up to use Assembly?

They are not required. You can use Assembly without having rewards set up. However, we don't recommend it if you intend to have a high adoption and usage rate. You can always keep the costs down by offering internal culture rewards that are fulfilled by you internally.

Are points required to use Assembly?

No, you can remove allowances from anyone or everyone. It's up to you but we do recommend using points whether they're worth a real dollar value or not. Companies that use points have a much higher engagement rate even if those points don't exchange for real dollars.

Could find the answer you are looking for?

Please schedule time with an expert and we will help you to get all your questions answered