5 Communication Channels for Effective Employee Collaboration

Discover our top 5 communication channels to help your employees collaborate more effectively.

November 28, 2023
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Have you ever found yourself in the workplace, feeling the frustrations of trying to connect with your team effectively? You're not alone. 

We've all experienced it – the relentless battle with overflowing inboxes, the endless search for important updates, and the exasperation of watching productivity take a nosedive because of communication struggles. 

The true cost of these daily irritations goes beyond mere inconvenience. It affects productivity and raises the risk of crucial information slipping through the cracks.

But here's the silver lining: it doesn't have to be this way. 

In this blog, we're about to unveil the top communication channels that can revolutionize the way your team collaborates. Plus, we’ll answer the pressing question: How can you harness these communication channels to propel your company towards success?

What are internal communication channels?

Image sourced from joinassembly.com

Before we get into the different types of communication channels for employees, let's clear up what they actually are. Think of internal communication channels as the bridges that connect your employees within the company. These channels come in various forms, from the familiar email newsletters to those one-on-one chats with colleagues. 

Suppose you're a vital part of a team in a cloud based call center software company. Your mission? To keep the lines of communication wide open, not just within your team but also with your customers. In this context, internal communication channels are the tools and methods that empower you to work seamlessly with your team. They're the threads that bind everyone together, connecting you with colleagues and ensuring information flows effortlessly throughout the business.

Internal vs external communication channels: what's the difference?

Internal and external communication may sound similar, but they're as different as night and day in the business world.

Internal communication is all about keeping things humming inside the company. It's the chats around the water cooler, the emails that keep your project moving, or the conversations over Real VNC’s remote support software if you’re a distributed team. In a nutshell, it's how the people within your company share information and work together. 

External communication, on the other hand, is the friendly face your company shows to the world. It's the way you talk to your customers, partners, investors, or the general public. Whether it's your website, social media presence, or marketing campaigns, it's all about telling the world who you are and what you do.

Let's say you've just launched a fantastic new product, like predictive dialers, at your company. Your internal communication channels will help your sales team get up to speed on how to use them effectively. Meanwhile, your external communication channels will let your customers know about this exciting new offering, sparking their interest.

The power of employee collaboration

Let's take a moment to appreciate the incredible benefits that effective internal communication and collaboration bring to the table. Research has found that the top benefits included:

Boosted productivity: 

Online collaboration tools have been found to scale up productivity by a staggering 30%. Imagine your team working more efficiently, accomplishing tasks faster, and achieving more in less time.

Enhanced talent retention: 

Effective communication generates a remarkable 4.5 times higher talent retention rate. When employees feel heard and valued, they're more likely to stick around, which is a major win for your organization.

Increased profits: 

Recognizing the quality work and achievements of teams can increase profits by a substantial 29%. When employees are acknowledged and motivated through collaboration, it has a direct impact on your company's bottom line.

These statistics not only emphasize the tangible benefits of internal communication and collaboration but also underscore their potential to transform your company's success. So, as you explore and harness these communication channels, keep these remarkable statistics in mind, knowing that they can be the driving force behind your business’ growth.

5 Types of internal communication channels

You now know what internal communication channels, how they differ from external channels, and why it’s important. So, it's time to give you the lowdown on our favorite communication channels for employee collaboration. These include:

1. Internal emails:

Internal email is the traditional go-to method for connecting with colleagues and sharing lots of information. You can use them for:

  • Meeting invites: These are your team huddles or company-wide gatherings.
  • Product announcements: New products, services, or essential updates are just an email away from reaching your entire organization.
  • Messages from the CEO: When the head honcho wants to address the troops, it's often done through a company-wide email. 
  • HR updates: Human resources often depend on email to disseminate crucial updates, from policy changes to open enrollment reminders related to HRIS systems.
  • Health and safety alerts: In times of emergencies or health concerns, internal emails ensure everyone receives essential information promptly.

The beauty of internal emails lies in their accessibility. Employees can easily store and search for these emails in their inboxes, offering a quick reference to vital information whenever needed. Plus, Unlike one-sided notices, internal emails promote active interaction. They enable employees to respond, ask questions, and engage in meaningful conversations.

2. Employee newsletters

Employee newsletters are your versatile communication allies, delivered at regular intervals to keep your team informed. Why are they essential, you ask?

  • Engagement: Employee newsletters pique interest, guiding your team to explore other communication channels for a comprehensive understanding. You can fill them with captivating content, from video conferences (which you can easily embed with platforms like Digital Samba), funny GIFS, quick surveys to employee spotlights, and charitable initiatives.
  • Accessibility Checker: Additionally, it's important to ensure that your newsletters are accessible to all employees, including those with disabilities. Consider using an accessibility checker tool to review your content and make necessary adjustments to ensure inclusivity.
  • Feedback: They provide a platform for your team to voice their thoughts and suggestions.
  • Culture: These newsletters embody and strengthen your company culture through stories and messages.

3. SMS

In the world of modern internal communication, SMS text messages have emerged as the speed demons. While email is essential, it doesn't always reach every employee promptly, especially those working outside the office or on the go. 

Frontline or deskless employees and frequent travelers may not have immediate access to their email, but chances are they've got their trusty mobile devices by their side.

But here's the real game-changer – SMS is not just for quick chats. It can be your go-to for real-time, on-the-go communication. You can even tap into the potential of conversational AI SMS, making your conversations more innovative and engaging than ever before.

4. Project management tools

These tools may not be the first things that come to mind when you think of boosting communication, but trust us, they play an important role in keeping employee collaboration on point.

Platforms including Trello and Jira are your ticket to a well-organized team, ensuring everyone knows their tasks and deadlines. Without them, it can feel difficult to keep your employees on the same page. But that's not all. They also come with nifty communication features like instant messaging, team chats, and tagging, making it easy to collaborate and stay in sync.

So, if you're working on a marketing campaign to sell .ai domain names or any other project, these tools can keep everything in order, everyone on the same wavelength, and ensure your team's success.

5. Intranet

Image sourced from joinassembly.com

Now, let's talk about our favorite internal communication channel - the intranet. It's like a private digital hub within your company where information and teamwork come together smoothly. 

With platforms like Assembly, your intranet becomes the central core of your digital workspace. It's where your team members have all they need for efficient communication, collaboration, and engagement. Imagine a place where you can find, share, communicate, and connect all in one go. Assembly turns this vision into a reality that offers you the following:

  • Efficient communication: Say goodbye to scattered communication. Assembly empowers your team to shine, where information flows freely and collaboration knows no boundaries.
  • Easy access to information: No more endless searches. Assembly simplifies document and presentation storage, making them easily accessible across your digital tools.
  • Streamlined feedback: Improve surveys and forms, quickly gather essential data, distribute it effectively, and collaborate on results with ease. It's not just for business – it's perfect for self evaluation and continuous improvement.
  • Vibrant company culture: Assembly is not just about work. It's about fostering a lively company culture. Promote connectivity and engagement among all team members, regardless of their work styles, locations, or roles. Features like recognition, weekly achievements, and automated birthday reminders make engagement effortless.
  • Integration ease: Assembly integrates seamlessly with your existing tools, such as SharePoint, Workday, SuccessFactors, Paychex, BambooHR, and even Slack. It simplifies file access and team management without any hassle.

Final thoughts

So there you have it. A complete journey through employee communication channels. Now it's time to get to the heart of the matter: How can you make these tools work for your company's success?

In the business world, success heavily depends on how well your team communicates. These channels enable your team to connect, share, and collaborate with ease. Whether you want to streamline processes, boost productivity, foster a strong company culture, or simply keep everyone in the loop, they can be your ticket to making it happen.

Now, the ball is in your court. Take these channels and tailor them to your unique needs. Choose the ones that match your goals and company culture, and use them to their fullest potential. Success is just a conversation away!

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