Measuring Key Metrics & Strategies to Improve Collaboration

Learn the key metrics for assessing collaboration effectiveness & actionable strategies for improvement based on collected data.

May 22, 2024
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How would you describe your job to a five year old?
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Collaboration isn't just about working together. It's about achieving together, harnessing diverse individuals' collective experiences, talents, and resources to deal with complex challenges and drive meaningful change. 

According to Forbes, collaboration improves employee productivity by 10%. It allows team members to use open communication and individual expertise to increase workplace productivity. A collaborative work environment encourages innovation, significantly impacting an organization's competitive edge through creativity, problem-solving, and critical thinking.

But amidst the flurry of meetings, emails, and shared documents, how can we gauge the effectiveness of our collaborative endeavors? How do we know if we're genuinely making progress? What are the indicators to measure collaboration? 


To yield tangible results, collaborative efforts must be guided by data-driven insights and intentional strategies. 

In this article, we will outline important metrics for assessing collaboration effectiveness and provide practical strategies for improvement based on evaluation insights.

Let's get started.

Key Metrics for Assessing Collaboration Effectiveness

Measuring collaboration effectiveness is an excellent way to affirm the reliability and potency of collaboration strategies. Monitoring collaboration at work involves tracking key indicators to obtain insights into the impact of collaborative efforts. 

These key performance indicators (KPIs) allow you to analyze team performance changes, providing a measurable framework for team collaboration.

This systematic process involves gathering relevant data that highlights the collaborative dynamics within an organization to inform you of strategies for improving collaboration.

The critical metrics for assessing collaboration effectiveness include:

  1. Communication Frequency and Quality
  2. Project Completion Rates
  3. Knowledge Sharing
  4. Cross-Functional Collaboration
  5. Feedback and Recognition

1. Communication Frequency and Quality

Effective communication is essential for productive collaboration. Employee engagement flourishes in a workplace that values transparent and effective communication, encompassing responsiveness, message clarity, and suitable communication channels.

Communication efficacy in the workplace is a key performance indicator of employee collaboration. Engaged workers are happy, and employee happiness leads to higher productivity levels.

An actively engaged and motivated workforce creates an optimal collaborative environment that shows a profound sense of ownership in the collective goals of the team and the organization. A way of assessing workplace collaboration is by evaluating the number and regularity of staff meetings, both formal and informal, within and across teams in an organization.

Also, the amount of information exchanged among employees working on a project, such as emails and chats on your company’s intranet, as well as the level of employees’ participation in team discussions, reflects the frequency of communication and, by extension, the levels of team collaboration.

Assembly has a well-structured employee feedback tool to help you gather valuable insights on communication effectiveness from your employees. Try it today!

2. Project Completion Rates

Process efficacy is one of the key performance indicators of collaboration effectiveness. The success of a collaboration can be measured by how quickly tasks and projects are completed. Successful collaboration is a function of how effectively teams use resources such as time, tools, money, and information to achieve their goals. Essentially, a shorter cycle time in task execution and project completion shows a sustained collaborative effort.

The effectiveness of a team in streamlining workflow, eliminating redundant processes, and meeting deadlines by optimizing resources reflects a well-coordinated and harmonious work environment within the team. Tracking efficiency through project completion rates, the number of projects delivered within deadlines, and the allocated budget ensures that desirable results are achieved quickly and resource-efficiently.

Therefore, it's good to establish clear company-wide service standards to ensure efficiency becomes a norm. Additionally, regularly comparing predetermined milestones with actual progress can help quickly identify bottlenecks in the collaborative process.

3. Knowledge Sharing

Knowledge sharing promotes employee collaboration, enhancing organizational productivity and fostering camaraderie and respect in the workplace.

As a measure of collaboration, knowledge-sharing is the extent to which valuable and helpful information, including skills and technical know-how, is openly and seamlessly exchanged among an organization's workforce. The main benefits of knowledge sharing include improved problem-solving and increased innovation.

The benefits of effective knowledge sharing are evident in the quality of deliverables produced by teams; products and services from such teams comply with company standards and meet customer expectations. Also, error rates are significantly lower due to the wealth of knowledge made possible by information transfer.

Using a collaborative tool makes the evaluation process much more manageable. Collaborative tools help assess information exchange in the workplace by monitoring employees' usage of the platform.

4. Cross-functional Collaboration

Cross-functional collaborations indicate a fully integrated work culture, and encouraging cross-departmental collaborations is a great method to close these communication gaps. The degree to which different teams in an organization readily combine their abilities on a specific task or project provides insights into how healthy teams communicate and collaborate.

The number of successful cross-departmental projects often measures cross-functional collaboration. A high number of completed cross-departmental projects indicates that the organization values collaboration in the workplace. 

On the other hand, an absence of interdepartmental projects indicates a deficiency in cooperative efforts. Under such circumstances, promoting a more collaborative workplace culture should take precedence because productive working relationships between members of various teams foster collaboration.

5. Feedback and Recognition 

Feedback is crucial for ongoing projects. It helps collaborators stay on track, overcome obstacles, and stay motivated.

Feedback loops are also helpful in fostering innovation within teams. They encourage employees to think creatively, try new ideas, and learn from their mistakes and successes. For example, receiving feedback during weekly team check-ins provides an opportunity to test the feasibility of new ideas.

Regular and timely feedback drives employee satisfaction, which helps to boost employee engagement, leading to lower turnover rates. It's important to encourage team members to routinely recognize and celebrate one another for their significant contributions to the team's achievements. Recognition can include personalized thank-you notes, shout-outs, employee gifts, and staff appreciation week.

Developing reward programs and appreciation gifts that celebrate employees who actively share resources encourages and helps maintain optimal levels of innovation at work. Employee recognition provides a holistic overview of workplace collaboration levels, helps identify highly collaborative employees, reduces employee burnout, and improves company-wide performance.

It is necessary to track the frequency and quality of feedback teams and individuals receive for their collaborative efforts. Implementing structured mechanisms through which team members can provide feedback to one another also helps in effectively monitoring this measure of collaboration effectiveness.

Thankfully, Assembly provides a well-detailed template for setting up peer-to-peer recognition in teams.

What Are the Strategies for Improving Employee Collaboration?

Understanding how to motivate employees to engage and collaborate with other team members actively is an essential skill for company executives, team managers, and HR professionals. This skill is crucial for fostering vital teamwork and deeper team cohesion.

Implementing employee collaboration is not an easy task. It requires a concerted and highly researched effort to maximize employees’ participation and promote active resource exchange. But, it’s worth it.

According to a report by Urubit, 33% of employees say that the ability to collaborate makes them more loyal. Similarly, according to research by Deloitte, organizations with a high collaborative index have 41% increased customer satisfaction ratings, 34% improved product quality, 30% improved product development, and a 27% boost in sales revenue. 

It’s essential not only to measure the effectiveness of workplace collaboration but also to channel the insights obtained into fine-tuning collaboration strategies.

Actionable strategies for improving workplace collaboration include:

  1. Establish Clear Communication Channels
  2. Promote a Culture of Knowledge Sharing
  3. Invest in Team Building Activities
  4. Encourage Inclusivity and Diversity
  5. Continuous Training and Development

1. Establish Clear Communication Channels

Smooth communication within the team is essential for enhanced collaboration. Team managers should establish communication protocols, specifying the effective channels while considering team members' individual preferences to ensure the free flow of information.

With your team, develop a comprehensive communication plan that clearly outlines the communication content. Specify the types of information to send via direct messaging and those best through project management tools. Additionally, decide on specific meeting days.

These guidelines aim to promote an inclusive environment, which is crucial for ongoing workplace collaboration. Encourage team members to provide feedback respectfully and constructively and actively listen. Correspondingly, you also provide employees with frequent feedback.

2. Promote a Culture of Knowledge Sharing

Collaboration thrives on the abundance of ideas. Innovation abounds when knowledge sharing is maximal. 

An empowering work environment encourages the active exchange of information and resources among employees, fostering a sense of belonging. According to a recent report, about 54% of surveyed employees reported that a sense of community inspired them to stay with a company longer than planned.

Transforming ideas, especially those from inter-departmental collaborations, is an excellent way to drive inclusivity, develop a sense of ownership, and motivate employees to engage more in the collaborative process. Encourage employees to freely share and acknowledge insightful ideas by implementing them while respecting others. 

Likewise, providing teams with valuable resources such as contacts and reminders to navigate their planning and organizational phases helps strengthen collaborations across the board.

Collaborative tools also help streamline the gathering, organization, and effective utilization of knowledge, serving as a channel for team members to communicate ideas, feedback, and resources.

According to McKinsey, about 80% of businesses use social collaboration tools to advance business processes. These tools help streamline the gathering, organization, and effective knowledge sharing, serving as a channel for team members to communicate ideas, feedback, and resources.

3. Invest in Team-building Activities

Team-building activities are a series of actions aimed at promoting stronger team bonds and fostering team cohesion. A cohesive team is better equipped to perform, as teamwork helps develop team members' talents and expertise.

Allocating sufficient time for team bonding is crucial as part of your strategy to improve collaboration in the workplace. Doing so will allow employees to get to know each other better and develop strong working relationships, making exchanging resources much more effortless.

Team-building activities such as group outings, lunches, and retreats are fantastic ways to begin. Also, team check-ins with icebreakers help build better rapport.

Investing in team-building activities should be intentional. Here are team bonding ideas curated by Assembly to make the most of your organization’s efforts.

4. Encourage Inclusivity and Diversity

Diversity and inclusion are top priorities for any organization looking to improve workplace collaboration. Diverse perspectives in the workplace allow for the generation of novel ideas and innovative solutions.

Integrating diversity and inclusion into your recruitment strategy is an excellent approach. Also, ensure that company policies promote equity in the workplace. Fairness ensures that all employees adhere to the organization's standards when interacting with one another.

Implement diversity initiatives and cultivate cultural sensitivity by helping employees understand the importance of acknowledging different perspectives and encouraging team open-mindedness.

5. Continuous Training and Development

Collaboration is an ongoing process. For organizations to stay successful, they must invest in training their employees with the necessary skills, knowledge, and expertise to collaborate effectively. Upskilling is vital for keeping employees engaged in a dynamic business environment.

Establishing mentorship programs can facilitate knowledge transfer from experienced, long-serving staff to newer, less-experienced employees. This approach provides a continuous learning and development opportunity, as mentors can also gain new insights from their mentees, ultimately improving team productivity and benefiting the organization.

Avail employees with training programs focused on developing effective communication, productive collaboration, conflict resolution, and cross-functional partnerships.

Most importantly, reward the ingenuity and creativity of teams.

Incorporating Technology Into Your Workplace Collaboration Efforts Using Assembly

Collaboration is crucial for company survival. It unites employees and equips them to boost company productivity through teamwork.

For any organization to succeed, collaboration must become a seamless daily routine, not just another aspect of workflow or a process relegated to just projects. A valuable strategy for enhancing workplace collaboration involves leveraging technology to drive optimal levels of team and cross-functional partnerships.

Regular and periodic monitoring of key performance indicators for workplace collaboration provides organizations with valuable insights into the current state of team partnerships and specific collaboration challenges, which helps to inform improvement strategies.

Assembly is a cohesive collaboration platform with extensive connectivity features. It caters to both in-office and remote employees, facilitating effective task delegation, efficient project monitoring, and a dedicated social feed for discussing ongoing projects. Book Your Free Demo Today!

Browse our Free Employee Recognition Guide

Get the foundational knowledge on creating an employee recognition program that boosts employee engagement and helps them feel valued.

Explore Guide

Frequently Asked Questions

Is Assembly SOC 2 compliant?

Yes, at Assembly, security is a top priority. Each quarter, we have ongoing security work that is everyone’s responsibility. While we maintain a strong security posture, it was important for us to prove to our customers that we do everything we claim to do. This led us to pursue a SOC 2 Type II report that would provide evidence of our compliance with industry gold-standard security practice.

What's the ROI for employee recognition?

There is study after study showing that employee recognition leads to increased engagement. This in return creates an environment where employees are happier and more motivated which increase productivity and reduces voluntary turnover significantly. In order to filled critical roles, companies tend to spend nearly twice the value of an annual salary. Assembly is an investment in your employees that supports your bottom line.

Does Assembly offer longer-term contracts?

Yes, we will offer contracts for companies with longer-term agreements to help larger customers have more certainty around future costs.

The minimum agreement term is a 12-month subscription.

Does Assembly offer onboarding support?

We do and for FREE! Any new customer needing further support to get started with Assembly to ensure you're set up for success can request custom onboarding support. Improving your employee experience is about much more than just using our amazing software; it’s about transforming your business to create a workplace that people love. That’s much easier to do with the personal support and advice from our passionate people experts.

Is there a free version of Assembly?

Yes. We offer a completely free plan for up to 50 team members. This plan is intended for teams or organizations that are looking to get started with an employee engagement tool. Keep in mind, this plan is limited in features.

All customers can open an Assembly account for free and get started without a credit card. Then you can change plans as necessary.

How much do rewards cost?

At the time of redemption (when your employees exchange their points for a paid reward) you'll pay face value. If a reward is a $10 Amazon gift card, your cost will be $10. All paid rewards are billed for on a monthly basis.

The good news is that you don't have to pay for rewards upfront because we only charge you when points are redeemed, not when they're earned.

Does Assembly offer discounts?

We offer discounts or educational or charitable organizations. In order to secure a discount, you'll first need to book a demo with a customer support specialist.

For all other organizations, we are willing to consider longer-term agreements in exchange for discounts. To set up annual plans or longer, you will need to book a demo with a customer support specialist.

How do I cancel my plan if needed?

If you're on a month to month plan, you can go here and cancel anytime. If you're having concerns or need help setting up your account for success, you can always book a demo with a customer support specialist.

If you're on a longer-term custom plan, you'll need to reach out to your customer support specialist to cancel your account or email us at

What customizations are available?

Great question! You can customize your core values to match your organization's to boost and track alignment. You can change your currency from the 🏆 emoji (our default) to any emoji of your choice. You can swap our logo for your own. You can also set up company culture rewards such as, "Lunch with the CEO," "Buy a book on us," and so much more!

Who can give or receive recognition?

While we recommend a peer to peer set up where anyone in your organization can give or receive recognition, you can set up Assembly however you want. If you need to limit the people who can give or receive recognition, that's perfectly fine and can be done from your Admin, here.

What integrations are available?

Assembly connects to the tools your employees use every day to offer an easy, seamless experience with minimal change management.  

Assembly has integrations with HCM/HRIS systems like ADP, Google, Office 365, and Slack. We also integrate with communication tools like Slack and Teams so you and your employees can access Assembly wherever they work now.

What's your average adoption rate?

That depends on the company's permissions set up. That said, over 90% of the employees on Assembly's platform are recognized on a monthly basis. That means nearly every employee across all of our customers are receiving regular recognition from their peers, managers, or leadership. We're extremely proud of this.

Must rewards be set up to use Assembly?

They are not required. You can use Assembly without having rewards set up. However, we don't recommend it if you intend to have a high adoption and usage rate. You can always keep the costs down by offering internal culture rewards that are fulfilled by you internally.

Are points required to use Assembly?

No, you can remove allowances from anyone or everyone. It's up to you but we do recommend using points whether they're worth a real dollar value or not. Companies that use points have a much higher engagement rate even if those points don't exchange for real dollars.

Could find the answer you are looking for?

Please schedule time with an expert and we will help you to get all your questions answered