Applying the best practices for intranet usage is the best way to harness all its exciting benefits. It allows the company to create relevant impacts that promote employee engagement and customer experience.
- Employee experience: Intranet solutions need to be interesting to encourage user interaction. They should frequently mimic consumer apps that prioritize usability and the user experience. You can customize the interface to fit their respective departments across the organization.
- Regular engagement: User involvement on intranets fosters a sense of belonging among employees. Based on their interests, you can form smaller groups to enable peers to complement each other on a job well done and partake in similar activities.
- A safe environment: Ensure employees are confident using your intranet to have conversations that will lead to real action. If your employees feel that communication on the intranet is one-sided, they might likely go silent, defeating your intranet’s aim.
- Cultivate a community: Create an atmosphere for employees to discuss casual and work topics. Finding the decision-makers in your company is one strategy to encourage intranet usage. These are often the users who are most active on your intranet and are crucial for encouraging participation from their coworkers. The secret to sparking vigorous debates and attracting coworkers to the dialogue is to publish well-researched, well-liked items on your intranet.
- Easy navigation: Employees shouldn't have to go through a maze of fruitless file folders and decade-old pages to find crucial documents. Uploading and retrieving documents should be simple and intuitive. However, the document permissions, approvals, and security clearance procedures must remain functional.