Feedback Loops to Enhance Internal Communication Practices

Feedback loops are the quickest way to solve internal communication problems across your business. Find out how.

January 10, 2024
Press the button to generate random icebreaker questions.
There are 300 more icebreaker questions at the bottom of the article
How would you describe your job to a five year old?
What season would you be?
What is a weird food you have tried? Would you eat it again?
What is your favorite holiday tradition?
Would you go in the mother-ship with aliens if they landed on Earth tomorrow?
What is your favorite season?
Do prefer working from home or the office?
What is your earliest memory of this job?
What is the best thing you have bought so far this year?
What is the earliest book you remember?
If you had to move to another country, which one would you choose?
You are the best criminal mastermind in the world. What crime would you commit if you knew you would get away with it?
What is your favorite movie genre to watch?
What was the last thing you ate?
What person from history would you add to Mount Rushmore?
What is a weird fact you know?
What is your favorite part of working from home?
Were the Spice Girls a good team?
Imagine you can instantly learn any language. Which would you choose?
If you could live in any state, which state would you pick?
Which fictional team is the best team of all time?
What did you want to be when you grew up?
What do you usually eat for a quick lunch?
What simple food will you never eat?
Show us the weirdest thing you have in the room with you right now.
Would you rather stay at a hotel or an AirBNB?
What is your favorite movie genre to watch?
Are you more productive in the morning or at night?
Who is someone in your community that makes a difference?
Who was your most unique pet?
Choose one famous person from history you want on your team during a zombie apocalypse.
What is a good way to give back to the community?
Which song could you listen to over and over again?
Is Hugh Grant funny?
What is your favorite thing to eat for breakfast?
Would you want to have an imaginary friend today? Did you have one as a child?
What actor or actress would you want to play you in the movie about your life?
What is the best super power?
What is your New Years resolution?
You can only eat one food again for the rest of your life. What is it?
What is the best work holiday?
What is the first gift you remember receiving?
Would you rather join Metallica or Backstreet Boys?
What is the best example of a community you have seen?
What is an easy way to do something nice for someone?
Show us your phone background and tell the story behind why you picked this image.
What was your first job?
Pick any band to play at your funeral.
If you could have an unlimited supply of one thing for the rest of your life, what would you pick?
Which superpower would you give to your arch enemy?
What is the most obscure superpower you would want?
What emoji best describes how you are feeling right now?
If you could live in any country, which country would you pick?
Would you rather live in a city or a town?
What is your favorite holiday?
What is something you accomplished as part of a team?
What is your standard office lunch?
What is your most used phone app?
What is your favorite season?
Have you ever won something as a team?
Imagine you are a professional baseball player. What is your introduction song?
Beach holiday or ski trip?
Have you ever been to a funny comedy show?
Would you rather live at the North Pole or the South Pole?
What is your favorite song to sing?
If you could live in any state, which state would you pick?
Imagine you could teleport anywhere. Where would you go right now?
What is the most unusual job you have heard of?
What was the last thing you ate?
You can visit any fictional time or place. Which would you pick?
What do your family and friends think you do all day?
What movie do you wish you could watch again for the first time?
Show us your most-used emoji.
What was the most unique style or fashion trend you ever embraced?
What movie defined your generation?
You are stranded on a remote desert island. Are you alone or with your worst enemy?
What is your favorite knock-knock joke?
Have you ever told someone Santa is not real?
Do you know how to speak more than one language?
On a scale of 1 – 10, how much of a team player are you?
What is your #1 recommendation in this city?
What is your favorite holiday?
What bucket list item do you most want to check off in the next six months?
What is your favorite mythical creature?
What was the first way you made money?
If you could be great at any Olympic sport, which would it be?
Which song could you listen to over and over again?
When did you start liking/hating mushrooms?
Where is your favorite vacation spot?
Do you take your PTO all at one time, or another way?
Which show do you remember most from your childhood?
Which beverage goes best with pizza?
Would you want to have a personal assistant follow you around everywhere and do what you asked of them?
Have you ever met your idol?
What did you want to be when you grew up?
Would you rather live 100 years in the past or 100 years in the future?
What is your hobby?
When you are alone in the car, what volume is the music at?
Imagine you no longer have to work. How would you spend a Tuesday?
What is your favorite type of sandwich?

Effective internal communications can be the difference between your business thriving and it barely surviving.

And the quicker you take action on your employees’ feedback, the quicker you’ll turn your internal comms into your organization’s secret weapon.

Which is where feedback loops come in.

Here’s everything you need to know to improve internal communication in your business as fast as possible using feedback loops.

Understanding feedback loops

A feedback loop is when you reuse the outcome of a process as a fresh input to quickly help you improve the way you do things. Keep repeating this process and you’ll see continuous improvement across your business. 

While the formal feedback loop definition might sound complicated, feedback loops are quite intuitive and easy to bake into your internal communication strategy.

Let’s look at two quick examples…

Positive and negative feedback loops

Both positive and negative employee feedback can be used to improve internal communication in an organization with feedback loops.

Here’s how:

Negative feedback loop

Despite their name, negative feedback loops aren’t a bad thing. In fact, they’re an incredibly effective way to nip employee engagement problems in the bud before they become serious issues.

For example, if multiple people complain that they were micromanaged at your company during their exit interviews, you can use that as the seed of a negative feedback loop. 

First, you could make sure to give your managers the training and support they need to delegate more effectively. Then you make sure to specifically ask about micromanagement in future exit interviews to see if it’s a problem that persists and needs further action.

Positive feedback loop

A positive feedback loop is an internal feedback loop built around doubling down on something your people like about the way you do things at your company. 

For example, if an employee satisfaction survey reveals your employees love that they’re kept in the loop about what’s going on in the business through your executive updates, that’s a clear sign you should make those a cornerstone of your internal comms strategy. 

Types of feedback

Want the best chance of using feedback loops to improve internal communication across your organization?

Here are the three different kinds of feedback you should collect from your employees for the best results:

Constructive feedback

Constructive feedback is concrete and actionable advice on how a specific area can be improved.

So, it pays to know what to ask (and when) in one-to-one meetings, as the right questions will give you constructive feedback that’s the most fertile ground for effective feedback loops.

Informal feedback

Informal feedback is spontaneous, unstructured, and can lead to an immediate improvement in behaviors and results. Asking an employee for feedback on how your business runs outside of the formal structure of a one-to-one or annual review can often give you a quick sense of how you’re doing in a certain area a lot faster than a formal survey.

Formal feedback

While informal feedback has its time and place, for the best results, most of the feedback you ask your people for should be collected formally. A formal survey will give your people a chance to think through their answers, time to go into depth with their responses, and – most importantly of all – anonymity.

Benefits of feedback loops in internal communication

First-class internal comms could be your ticket to a happier, more productive, and more engaged team.

And positive and negative feedback loops are the quickest route to baking internal communications best practices into your business.

Here are a few research-backed reasons to add closed loop communication into your internal communication plan:

Boost employee retention

Organizations that give their employees a voice – and then act on their feedback – are a massive 12 times more likely to retain them.

Which is why one of the biggest benefits that comes from acting on employee feedback is the impact it can have on your retention rates.

Improve employee engagement

Someone who feels like their colleagues and higher-ups care about what they have to say is likely to be a lot more engaged in their work than someone who feels like their opinion doesn’t matter at work.

So, it’s hardly a surprise that 74% of people are more engaged at work when they feel like they have a voice. And adding feedback loops to your internal communication channels is a surefire way of making sure your peoples’ voice is heard.

Encourage collaboration and innovation

Top-down management – when employees on each rung of the corporate ladder are expected to carry out the instructions that’ve been passed down from the C-suite – definitely has its benefits. 

But when the message from the bosses is “do what you’re told”, you’re shutting down any creative solutions or suggestions your frontline staff might bring to the table. 

Feedback loops can bring collaboration back on the table and give your people a say in how things are done in your business. And since companies that empower their people with a strong voice are 3.6X more likely to innovate effectively, they could lead to the next game-changing idea in your business. 

Inspire a strong sense of belonging

Use feedback loops to consistently ask for your employees’ opinion – and then act on their feedback – and you’re 8.4 times more likely to inspire a sense of belonging. And when people feel like they belong, employee engagement goes through the roof.

Implementing effective feedback loops

Sold on the impact feedback loops could have on your business?

Let’s dive in to how to implement employee feedback loops in your organization:

Create a culture that encourages employee feedback

The first step to implementing effective feedback loops starts long before you start thinking about the internal communication tools you’re going to use.

Because here’s the thing: your teammates will only give you the kind of feedback you can use to start an effective feedback loop if you’ve cultivated a company culture that makes them feel like they can speak openly and honestly about the good, the bad, and the ugly parts of your business without worrying about whether that’s going to affect their job security.

Unfortunately, there’s no overnight fix if you feel like your employees hold back during surveys and one-to-ones. Your only option is to put in the work building a stronger company culture.

Design structured feedback mechanisms

Once you’ve made your employees feel comfortable opening up about how they feel about your organization it’s time to capture their thoughts and turn them into feedback loops that solve the issues that get flagged as fast as possible. 

And that starts with using the right internal communication software, such as:

Collect the feedback you capture through these internal comms tools in a section in your knowledge base and you’ll have the list of feedback loops you can arrange in priority order and then start executing as part of your internal communications strategy.

Fix the problems that get flagged

Ask your team members to open up about their honest thoughts about what you could do better as a business and then fail to act on their feedback and you could seriously damage the trust they have in you.

On the other hand, if you fix an issue an employee flags, they’re a lot more likely to open up about more problems – and encourage their teammates to do the same. This will create more feedback loops you can use to quickly improve employee engagement and retention rates.

Wrapping up

Get them right and feedback loops are the quickest way to solve the internal communication problems across your business. 

Follow the steps we’ve outlined here to start using them to improve your organization today. 

Browse our Free Employee Recognition Guide

Get the foundational knowledge on creating an employee recognition program that boosts employee engagement and helps them feel valued.

Explore Guide
Employee recognition guide